Refund Policy
At Velciel, we are committed to ensuring that our customers are fully satisfied with their purchases. If, for any reason, you are not happy with the item you received, we offer a 3-day refund policy under the following conditions:
- Eligibility for Refund:
- Items must be returned in their original, unused condition, with all tags attached and packaging intact. Items that have been worn, altered, or washed are not eligible for a refund.
- Refund requests must be made within 3 days of the delivery date.
- Certain items may be non-refundable due to hygiene or customization, such as intimate wear, accessories, or custom orders.
- Refund Process:
- To initiate a refund, please contact our customer support team at support@velciel.com with your order number and reason for the return.
- Upon receipt of your request, our team will provide instructions on how to return the item.
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 5-7 business days to your original payment method.
- Shipping Costs:
- Original shipping fees are non-refundable unless the return is due to an error on our part (e.g., wrong item or defective product).
- Customers are responsible for return shipping costs, except in cases where the item was damaged or incorrect.
